COST-EFFECTIVE TRAINING FOR MANAGERS, SUPERVISORS, AND EMPLOYEES

TAG’s latest versions of these time-tested and widely used training materials for managers, supervisors, and employees deliver client-customized products in any combination of electronic formats:

• CD-ROM
• DVD
• HTML (for INTRANET use)
• SCORM 1.2 & 2004 Versions
• VHS

The content of the training represents the third-generation distillation of the essential lessons from the 4-hour live version of Supporting a Nonviolent Workplace, in use for millions of employees since it was first introduced in 1995. Licensees receive three customized programs developed by TAG. Each program contains both (a) company-specific customized elements and (b) standardized elements, including footage of Park Dietz, M.D., Ph.D., and Lauren Ambrozic, M.A., delivering the training lessons. These three key lessons can be delivered not only in standard video footage format but also in a customized format that suits your company needs. If desired TAG will remake the complete program, keeping the core training message intact, based on your company language needs or other requirements.

Two programs are designed for use by managers and supervisors; one is designed for use by all other employees:

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Managing Troubled Employees

This 31-minute program for managers and supervisors has 5 chapters:

• Welcome (Company Spokesperson; suggested script provided)
• Lesson 1: Introduction
• Lesson 2: Troubled Employee Indicators
• Lesson 3: Critical Indicators
• Lesson 4: Constructive Discussion
• Lesson 5: Case Studies
• Closing Remarks (Company Spokesperson; suggested script provided)

This program addresses the identification of troubled employees, the identification of troubled employees in need of immediate medical attention, the process of consulting the company’s designated contacts for guidance on what to do next, and a 5-step process for constructive discussions with employees where this is indicated. Brief case studies are used to illustrate the lessons.

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Managing Troubling Situations

This 29-minute program for managers and supervisors has 6 chapters:

• Welcome (Company Spokesperson; suggested script provided)
• Lesson 1: Introduction
• Lesson 2: Myths and Realities
• Lesson 3: Troubling Situation Indicators
• Lesson 4: Seeking Consultation
• Lesson 5: If You Perceive Potential Danger
• Lesson 6: Case Studies
• Closing Remarks (Company Spokesperson; suggested script provided)

This program addresses myths about workplace violence, the identification of troubling situations (including various forms of disruptive, intimidating, and threatening behavior), the process of consulting the company’s designated contact (usually human resources or security management) for guidance on what to do next, and guidelines for dealing with immediate danger. Brief case studies are used to illustrate the lessons.

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Your Role in Preventing Workplace Violence

This 22-minute program for non-supervisory employees has 5 chapters:

• Welcome (Company Spokesperson; suggested script provided)
• Lesson 1: Introduction
• Lesson 2: Myths and Realities
• Lesson 3: Intimidating and Threatening Situations
• Lesson 4: If You Perceive Potential Danger
• Lesson 5: Aftereffects of Violence
• Closing Remarks (Company Spokesperson; suggested script provided)

This program addresses myths about workplace violence, types of intimidating and threatening behavior that must be reported to your company’s designated contact (usually security management or human resources), guidelines for dealing with immediate danger, and what to expect if one is a victim of violence.

Customization

The design and packaging of the programs provides ample space for your company’s name, logo, secondary logo, photographs, and video footage, which can be supplied by your communications department directly to TAG’s multimedia manager. TAG provides suggested scripts for use by the company spokesperson in filming 1-3 minute opening and closing messages for each program, and these scripts can be modified to conform to your company’s needs and culture. You determine the appropriate contact points for each of the three programs, and the contact information is provided through the spokesperson comments and through other medium-specific tools (e.g., a Contact button, links, and printable documents on the CD, HTML, and SCORM versions and graphic display on the DVD and VHS versions).

Function

Each electronic version can be viewed individually or shown to an audience in a group setting using a projector or monitor. Other functional elements of the product vary with the medium, as described below.

With the CD-ROM, HTML, and SCORM versions, the user could click on buttons to do any of the following:

• Play any chapter in any order
• Print a copy of a company-customized Employee’s Guide to a Safe and Respectful Workplace (which may include your workplace violence policy) and/or a link to an intranet website to download an updatable version
• Display a “Contact” page giving the user specific instructions for consulting with or reporting to the company’s designated contact(s), which may include phone numbers, links to one or more websites, and/or links to one or more e-mail addresses, require a test, allow for a certificate of completion, or to view or print other documents.

In addition to the above, the two manager/supervisor programs also have buttons to:

• Print a copy of a company-customized Manager’s Guide to a Safe and Respectful Workplace (which may include your workplace violence policy) and/or a link to an intranet website to download an updatable version
• Link to the TAG website

With the DVD version, the user can click on buttons to do any of the following:

• Play any chapter in any order
• Display a “Contact” page giving the user specific instructions for consulting with or reporting to the company’s designated contact(s), which may include phone numbers, web addresses, and/or e-mail addresses.
• The package includes a license to print company-customized copies of the Manager’s Guide to a Safe and Respectful Workplace and the Employee’s Guide to a Safe and Respectful Workplace (each of which may include your workplace violence policy).

In addition to the above, the two manager/supervisor programs also display contact information for TAG.

With the VHS version, the tape plays from start to finish unless paused or stopped. Contact information is displayed in title cards. The package includes a license to print company-customized copies of the Manager’s Guide to a Safe and Respectful Workplace and the Employee’s Guide to a Safe and Respectful Workplace (each of which may include your workplace violence policy).

Advantages

The CD, DVD, HTML, SCORM, and VHS versions of these materials have these potential advantages over traditional live training packages:

• Significant reduction in the cost of delivering the training to geographically dispersed audiences
• Deployable without trainers, scheduling, or trainer travel
• Ability to track user (SCORM and HTML Version)
• Reduced time away from the job
• Increased employee interest in and attention to the content
• Consistent delivery of the core training messages
• Flexible use of facilitators only where desired and practical

(Now available in Spanish)

Call TAG if you would like a proposal for a standard or customized program for your company.